All Troubleshooting Guides

Worcester Bosch D5 fault code — condensate pipe or pump issue

Display shows D5 and the boiler has locked out

Call a pro

Worcester Bosch EA fault code — boiler won’t ignite or loses flame

Display shows EA and the boiler won't ignite or loses flame during operation

Call a pro

Washing machine smells musty or of bad eggs (all brands)

Musty or damp smell from the machine or clothes after washing

DIY fix

Hotpoint & Indesit F09 error — control board fault

Display shows F09 and the machine won't run a cycle

Call a pro

Hotpoint & Indesit F05 error — washing machine won’t drain

Display shows F05 and the machine won't complete draining

DIY fix

Bosch washing machine E17 / F17 error — not filling with water

Display shows E17 or F17 and the machine won't fill with water

DIY fix

Boiler keeps locking out or won’t fire up (Ideal, Vaillant, Vokera, Glow-worm & Potterton)

Boiler shows a fault code or simply won't ignite when heating or hot water is called for

Call a pro

Boiler heats water but radiators stay cold (Worcester Bosch & Baxi)

Hot water works fine but the central heating radiators stay cold, or vice versa

Call a pro

Boiler losing pressure repeatedly (Worcester Bosch, Ideal & Vaillant)

Boiler pressure gauge keeps dropping below 1 bar, needing regular repressurising

Call a pro

Washing machine not filling with water (Beko, Whirlpool & Candy)

Drum stays dry, or machine hums/beeps but won't fill with water

DIY fix