All Troubleshooting Guides

Electric shower won’t switch on at all (Triton & Mira)

Shower shows no light or response at all when switched on

Call a pro

Electric shower running cold or losing temperature (Triton & Mira)

Shower runs cold, or gradually loses heat during use

Call a pro

Cooker hood light not working but the fan still runs (all brands)

Cooker hood light doesn't work but the extractor fan runs normally

DIY fix

Cooker hood extractor fan not pulling steam or smells away (all brands)

Extractor fan runs but doesn't pull steam, smoke, or smells away effectively

DIY fix

Microwave sparking or arcing inside (all brands)

Sparking, arcing, or flashing seen inside the microwave during use

Call a pro

Microwave turntable not turning (Samsung, LG & Panasonic)

Microwave heats food but the turntable doesn't rotate

DIY fix

Washer-dryer stuck mid-cycle or won’t finish (Beko & Candy)

Machine pauses mid-programme and won't progress or complete the cycle

DIY fix

Washer-dryer washes fine but won’t dry properly (Hotpoint & Indesit)

Washing stage works fine but clothes come out damp after the drying stage

DIY fix

Freezer icing up or frosting excessively (Beko & Hotpoint)

Build-up of ice on the back or sides of the freezer compartment

DIY fix

Fridge freezer making a loud buzzing or humming noise (Samsung & Electrolux)

New or louder buzzing/humming noise from the fridge freezer

DIY fix