All Troubleshooting Guides

Toaster won’t pop up or the lever stays stuck down (Russell Hobbs & Breville)

Toaster lever won't stay down, pops up early, or stays stuck down

DIY fix

Kettle switches off before the water fully boils (all brands)

Kettle clicks off before the water has properly boiled

DIY fix

Kettle won’t switch on or boil (all brands)

Kettle won't switch on, or clicks off immediately without heating

DIY fix

Cordless vacuum battery won’t hold charge or charge at all (Dyson & Shark)

Cordless vacuum won't charge, or runtime has become much shorter

DIY fix

Vacuum cleaner smells of burning (all brands)

Burning smell while the vacuum cleaner is running

Call a pro

Vacuum cleaner brush roll not spinning (all brands)

The rotating brush bar under the floor head has stopped turning

DIY fix

Vacuum cleaner losing suction (all brands)

Suction gradually weakens during use or has dropped off over time

DIY fix

Electric shower won’t switch on at all (Triton & Mira)

Shower shows no light or response at all when switched on

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Electric shower running cold or losing temperature (Triton & Mira)

Shower runs cold, or gradually loses heat during use

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Cooker hood light not working but the fan still runs (all brands)

Cooker hood light doesn't work but the extractor fan runs normally

DIY fix