All Troubleshooting Guides

Cooker hood extractor fan not pulling steam or smells away (all brands)

Extractor fan runs but doesn't pull steam, smoke, or smells away effectively

DIY fix

Microwave sparking or arcing inside (all brands)

Sparking, arcing, or flashing seen inside the microwave during use

Call a pro

Microwave turntable not turning (Samsung, LG & Panasonic)

Microwave heats food but the turntable doesn't rotate

DIY fix

Washer-dryer stuck mid-cycle or won’t finish (Beko & Candy)

Machine pauses mid-programme and won't progress or complete the cycle

DIY fix

Washer-dryer washes fine but won’t dry properly (Hotpoint & Indesit)

Washing stage works fine but clothes come out damp after the drying stage

DIY fix

Freezer icing up or frosting excessively (Beko & Hotpoint)

Build-up of ice on the back or sides of the freezer compartment

DIY fix

Fridge freezer making a loud buzzing or humming noise (Samsung & Electrolux)

New or louder buzzing/humming noise from the fridge freezer

DIY fix

Oven door not sealing properly, losing heat (Hotpoint & Zanussi)

Food takes longer than expected to cook, or heat can be felt escaping around the door

DIY fix

Electric hob ring not heating up (Neff, AEG & Siemens)

One ring/zone on the hob doesn't heat while others work fine

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Tumble dryer door won’t stay shut or keeps popping open (Hotpoint & Indesit)

Door won't latch shut, or pops open during the cycle

DIY fix